Information about the 20€ fee

Dear user,

you have returned the bike improperly outside the operating area of Nuremberg. There is a regular fee of 20 € per rental for returning bikes improperly. This fee does not apply to the first improper return. Please note that in case of repetition the fee of 20 € will apply automatically.

You can still avoid the fee:
Go back to the bike and rent it again. Now return the bike to a VAG_Rad station or within the Flexzone. The fee for improper return will be canceled as soon as you inform our customer service by phone, via the customer dialog in the app or via the "Report problem" form about the subsequent return.

You can see the final charges for your rentals in your rental history in the NürnbergMOBIL app.

You can see all prices and tariffs for Nuremberg under Prices.

Further information:
Return options | Unjust fees

Which return options are there in Nuremberg?

Stations

+ 0 €

You can return our bikes at no surcharge to any official station inside and outside the flexzone. The stations are partly virtual, i.e. the locations are marked on the map with large markers, but there are no station signs on site. The small markers represent individual bikes. Please make sure that the bike is parked in such a way that it does not obstruct anyone.

Red marked zone

+ 0 €

You can return our bikes at no surcharge on any public street within the white flexzone. Please make sure that the bike is parked in such a way that it does not obstruct anyone.

Outside the flexzone

+ 20 €

Bikes may not be returned outside the flexzone away from official stations. For improper returns a fee of at least 20€ will apply automatically.

Unjust fees? What now?

Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station or within the flexzone. No problem. Contact our hotline at +49 (0) 911 283-2453 or send us a message via NürnbergMOBIL app with your respective bike number and a short description of the problem. We will correct the rental.

Example 1: If you have returned a bike improperly, you can avert the usual fee of 20 € by renting it again, if you now return the bike properly.
So rent the bike again. Do not do this from afar as the lock will open automatically. The new rental will be merged with the old one and the improper return fee will be deleted.
If you now return the bike properly, the improper return fee will no longer apply. If you return the bike improperly again, the additional fee will apply. If the bike has already been rented by another user, the fee will also apply.

You want to correct the return, but not immediately? Go to the bike and rent it again. Activate the park mode in the app and close the lock. The rental continues. Before you continue later, end the parking mode via app, the lock opens automatically so never do this from afar.

Example 2: You've been renting a bike for five hours when you accidentally returned it instead of parking it. The maximum daily rate for renting a bike is 10 € / 24h. Now you want to continue riding and rent the bike again. The old rental will be continued, because a new one would be charged again with 0,05€ / 1min.

Contact

VAG Verkehrs-Aktiengesellschaft

Südliche Fürther Straße 5

90429 Nürnberg

Service: +49 (0) 911 283-2453

E-Mail: rad@vag.de