{"id":39,"date":"2022-08-11T12:13:22","date_gmt":"2022-08-11T10:13:22","guid":{"rendered":"https:\/\/nextbike-live.pluspol-networks.de\/offenburg\/faq\/"},"modified":"2022-08-11T15:54:56","modified_gmt":"2022-08-11T13:54:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.vagrad.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column]<div class=\"nextbike faq-intro\">\n        <div class=\"faq-intro__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"661\" src=\"https:\/\/www.vagrad.de\/wp-content\/uploads\/sites\/25\/2024\/03\/VAGrad_2-992x661.jpg\" class=\"attachment-nex-md size-nex-md\" alt=\"\" srcset=\"https:\/\/www.vagrad.de\/wp-content\/uploads\/sites\/25\/2024\/03\/VAGrad_2-992x661.jpg 992w, https:\/\/www.vagrad.de\/wp-content\/uploads\/sites\/25\/2024\/03\/VAGrad_2-300x200.jpg 300w, https:\/\/www.vagrad.de\/wp-content\/uploads\/sites\/25\/2024\/03\/VAGrad_2-1024x683.jpg 1024w, https:\/\/www.vagrad.de\/wp-content\/uploads\/sites\/25\/2024\/03\/VAGrad_2-768x512.jpg 768w, https:\/\/www.vagrad.de\/wp-content\/uploads\/sites\/25\/2024\/03\/VAGrad_2-480x320.jpg 480w, https:\/\/www.vagrad.de\/wp-content\/uploads\/sites\/25\/2024\/03\/VAGrad_2-210x140.jpg 210w, https:\/\/www.vagrad.de\/wp-content\/uploads\/sites\/25\/2024\/03\/VAGrad_2-150x100.jpg 150w, https:\/\/www.vagrad.de\/wp-content\/uploads\/sites\/25\/2024\/03\/VAGrad_2.jpg 1140w\" sizes=\"auto, (max-width: 992px) 100vw, 992px\" \/>    <\/div>\n            <div class=\"faq-intro__content\">\n                <h1 class=\"faq-intro__headline\">\n            Frequently Asked Questions        <\/h1>\n                        <div class=\"faq-intro__text\">\n            You want to learn more? Find the most frequent questions about VAG_Rad here.        <\/div>\n            <\/div>\n    <\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; full_width=&#8221;stretch_row&#8221;][vc_column]<div class=\"nextbike faqs\"><div class=\"faq__items\"><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>N\u00fcrnbergMOBIL customer account<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-25-nrnbergmobil-customer-account-532\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-nrnbergmobil-customer-account-532\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What payment options are available?<\/h6><div id=\"faq-panel-25-nrnbergmobil-customer-account-532\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-nrnbergmobil-customer-account-532\"><p>The following payment methods are available:<\/p>\n<ul>\n<li>PayPal<\/li>\n<li>SEPA direct debit<\/li>\n<li>Credit card<\/li>\n<\/ul>\n<\/div><h6 id=\"faq-25-nrnbergmobil-customer-account-530\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-nrnbergmobil-customer-account-530\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I get 600 free minutes<\/h6><div id=\"faq-panel-25-nrnbergmobil-customer-account-530\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-nrnbergmobil-customer-account-530\"><p>VGN season ticket customers and holders of a Deutschland or Erm\u00e4\u00dfigungsticket receive 600 free minutes per month after registration and partner linking, which can be used flexibly. If a Deutschland or Erm\u00e4\u00dfigungsticket is purchased directly in the N\u00fcrnbergMOBIL app, linking is no longer necessary and the free minutes are credited automatically. Unused free minutes expire at the end of the month. If several bikes are rented at the same time, the free minutes are only taken into account for one VAG_Rad. You can find more information about the free minutes <a href=\"https:\/\/www.vagrad.de\/de\/freiminuten\/\">here<\/a>.<\/p>\n<\/div><h6 id=\"faq-25-nrnbergmobil-customer-account-528\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-nrnbergmobil-customer-account-528\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Why can&#8217;t I enter SEPA direct debit as a payment method?<\/h6><div id=\"faq-panel-25-nrnbergmobil-customer-account-528\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-nrnbergmobil-customer-account-528\"><p>If SEPA is not accepted, this is due to our payment service provider LogPay. Please try a different payment method or contact LogPay directly in the app under the menu item \u201cMy N\u00fcMO\u201d -&gt; Info\u201d -&gt; \u2018Questions about payment\u2019.<\/p>\n<\/div><h6 id=\"faq-25-nrnbergmobil-customer-account-526\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-nrnbergmobil-customer-account-526\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Why does the link with my VAG\/VGN subscription not work?<\/h6><div id=\"faq-panel-25-nrnbergmobil-customer-account-526\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-nrnbergmobil-customer-account-526\"><p>This is usually because the IBAN you have entered does not match the one stored in your subscription. It can also happen that the date of birth has been entered incorrectly. Please check this.<\/p>\n<p>Another common error is entering the wrong e-ticket number. Please enter it exactly as it is printed on the e-ticket (e.g. 13-30.xxx.xxx-x)<\/p>\n<p><b><strong>Please note: <\/strong><\/b>MobiCards and<b> <\/b>365-Euro-Tickets are not classic VGN subscriptions and therefore unfortunately do not include 600 free minutes per month.<\/p>\n<\/div><h6 id=\"faq-25-nrnbergmobil-customer-account-524\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-nrnbergmobil-customer-account-524\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I delete my N\u00fcrnbergMOBIL account?<\/h6><div id=\"faq-panel-25-nrnbergmobil-customer-account-524\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-nrnbergmobil-customer-account-524\"><p>To delete your account, open the N\u00fcrnbergMOBIL app and click on the menu item \u201cMy N\u00fcMO\u201d. There you will find the \u201cDelete account\u201d button. As soon as you have clicked on the button and confirmed the deletion process, your account will be irrevocably deleted.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-25-nrnbergmobil-customer-account-531\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-nrnbergmobil-customer-account-531\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>I have discovered an incorrect direct debit in my customer account, what can I do?<\/h6><div id=\"faq-panel-25-nrnbergmobil-customer-account-531\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-nrnbergmobil-customer-account-531\"><p>Please write to our customer service using the \u201cReport a problem\u201d form in the app, or contact us by phone on 0911 283-2453 or by email at <a href=\"mailto:rad@vag.de\">rad@vag.de<\/a> to have incorrect charges corrected. Please provide us with all the necessary information about the rental \/ tariff \/ customer account so that we can understand the issue.<\/p>\n<\/div><h6 id=\"faq-25-nrnbergmobil-customer-account-529\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-nrnbergmobil-customer-account-529\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Can I rent several bikes from one customer account?<\/h6><div id=\"faq-panel-25-nrnbergmobil-customer-account-529\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-nrnbergmobil-customer-account-529\"><div class=\"faqs__panel\">\n<p>You can rent up to four bikes at once via a customer account. However, free minutes for VGN subscription customers only apply to one bike. We do not offer group bookings.<\/p>\n<\/div>\n<h6 id=\"faq-25-436\" class=\"faqs__accordion\"><\/h6>\n<\/div><h6 id=\"faq-25-nrnbergmobil-customer-account-527\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-nrnbergmobil-customer-account-527\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Why has my customer account been deactivated?<\/h6><div id=\"faq-panel-25-nrnbergmobil-customer-account-527\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-nrnbergmobil-customer-account-527\"><p>It is likely that outstanding amounts could not be debited from your bank account or no means of payment is stored. Please check this in your customer account and contact our customer service if in doubt.<\/p>\n<p>You can reach our customer service team by email at <a href=\"mailto:rad@vag.de\">rad@vag.de<\/a> or by phone on 0 911 283-2453.<\/p>\n<\/div><h6 id=\"faq-25-nrnbergmobil-customer-account-525\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-nrnbergmobil-customer-account-525\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I redeem a voucher code?<\/h6><div id=\"faq-panel-25-nrnbergmobil-customer-account-525\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-nrnbergmobil-customer-account-525\"><p>Under the \u201cVAG_Rad\u201d menu, you can enter a voucher code under \u201cRedeem voucher\u201d. If the voucher code is valid, the free minutes will be automatically credited to your account immediately. The free minutes can be used flexibly until they expire.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Rent, park and return<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-25-rent-park-and-return-548\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-548\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I rent a VAG_Rad?<\/h6><div id=\"faq-panel-25-rent-park-and-return-548\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-548\"><p>Renting a VAG_Rad is simple. We recommend renting via app. To do this, scan the QR code on the rear wheel of a VAG_Rad using the N\u00fcrnbergMOBIL app. Alternatively, you can rent a VAG_Rad by phone on 0 911 283-2453.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-546\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-546\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I return my VAG_LastenRad?<\/h6><div id=\"faq-panel-25-rent-park-and-return-546\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-546\"><p>Return the VAG_LastenRad to its home station and close the frame lock. The cargo bike will be returned automatically. Check in the app whether the return was successful and inform Customer Service if this is not the case.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-544\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-544\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I recognize an official station?<\/h6><div id=\"faq-panel-25-rent-park-and-return-544\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-544\"><p>All stations are marked on the map in the app or on the website with large markers (the small markers indicate individual bikes) and marked by a stele in the public space.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-542\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-542\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What should I do if my bike has a defect?<\/h6><div id=\"faq-panel-25-rent-park-and-return-542\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-542\"><p>You can use the \u201cReport a problem\u201d form to contact our VAG_Rad customer service at any time and report defects on the VAG_Rad directly. You can find the form in the VAG_Rad area via \u201cHow to &amp; Help\u201d -&gt; \u201cHelp\u201d as well as during and after the rental and via the rental history of VAG_Rad. This also works via hotline or e-mail. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes in question can be blocked and repaired as quickly as possible. Unfortunately, we cannot credit any fees if you have ridden despite obvious defects.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-540\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-540\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where can I park my VAG_Rad?<\/h6><div id=\"faq-panel-25-rent-park-and-return-540\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-540\"><p>You can return your VAG_Rad at one of the official VAG_Rad stations or within the Flexzone on any public street where it is clearly visible. On the location map in the VAG_Rad menu in the app or on the website, you can see where the nearest station is or where the flex zone extends to. On the app map, the respective flex zone corresponds to the area marked in white, in Dark Mode to the area marked in black. The red marking on the map indicates the no-parking zone. VAG_Rad bikes may only be parked there at official VAG_Rad stations.<\/p>\n<p>You can find more information on returning bikes in our <a href=\"https:\/\/www.vagrad.de\/de\/agb\/\">T&amp;C<\/a>.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-538\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-538\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What is a flex zone and how do I recognize it?<\/h6><div id=\"faq-panel-25-rent-park-and-return-538\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-538\"><p>A flex zone is a defined inner-city area in which bikes can be parked and returned freely on any public street. On the map in the N\u00fcrnbergMOBIL app<b><strong>, the flex zone<\/strong><\/b> corresponds<b><strong> to the area marked in white, in dark mode to the area marked in black.<\/strong><\/b><\/p>\n<p>Please always park your bike so that it is clearly visible to other users, does not obstruct anyone and keeps paths and exits clear. Parking on private property, in green spaces or in backyards is generally prohibited. Please lock the bike to yourself and do not use public bike racks or similar. You can find more information on returns in our <a href=\"https:\/\/www.vagrad.de\/de\/agb\/\">T&amp;C<\/a>.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-536\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-536\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>The return has not been recorded. What should I do?<\/h6><div id=\"faq-panel-25-rent-park-and-return-536\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-536\"><p>Please report an unrecorded return immediately using the \u201cReport problem\u201d form. You will find this when you select your affected VAG_Rad rental in your rental history. Alternatively, you can also contact our customer service on 0911 283-2453. Have the bike number, the parking location and the actual period of use ready. After successfully reporting the unregistered return, our customer service will end the rental for you and adjust the rental fees accordingly.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-534\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-534\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What do I do if the lock does not open after I have started my loan?<\/h6><div id=\"faq-panel-25-rent-park-and-return-534\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-534\"><p>If the lock on your VAG_Rad does not open automatically, this is often due to a small blockage in the locking lever. This fault can be caused by a rim, for example.<br \/>\nProceed as follows:<br \/>\n1. call up the \u201cLock does not open\u201d function in the app<br \/>\n2. click on \u201cOpen lock again\u201d and gently support the blue locking lever with your finger as soon as a soft electrical noise occurs<br \/>\n3. the lock usually pops open with this little help.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-25-rent-park-and-return-547\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-547\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where can I park the VAG_LastenRad?<\/h6><div id=\"faq-panel-25-rent-park-and-return-547\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-547\"><p>The VAG_LastenRad may only be parked at its home station. The home station can be found on the label on the transport box.<br \/>\nIf a VAG_LastenRad is not returned to its official VAG_LastenRad station (also known as the home station), we will charge a service fee of \u20ac50.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-545\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-545\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Can I rent a VAG_Rad without an app or without an internet-enabled cell phone?<\/h6><div id=\"faq-panel-25-rent-park-and-return-545\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-545\"><p>Du kannst das VAG_Rad nach vorheriger Registrierung per Telefon unter\u00a0\u00a0<a href=\"tel:telefonisch unter +499112832453\">0 911 283-2453<\/a>\u00a0ausleihen.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-543\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-543\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I park my bike correctly?<\/h6><div id=\"faq-panel-25-rent-park-and-return-543\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-543\"><p>If there are free parking stands in an official VAG_Rad station, please use them and park your bike. As a general rule, no one may be hindered by the parked bike.<\/p>\n<p>The bike must not be parked or left on the ground:<\/p>\n<ol>\n<li>at traffic lights<\/li>\n<li>at parking ticket machines or parking meters<\/li>\n<li>on road signs<\/li>\n<li>on footpaths if this causes a passage width of less than 1.50 m<\/li>\n<li>in front of, on and along escape routes and fire department access zones<\/li>\n<li>if this obscures the stationary advertising of a third party<\/li>\n<li>by closing off fences of private or public houses and facilities<\/li>\n<li>in buildings, backyards or in vehicles,<\/li>\n<li>on guidance systems for the blind,<\/li>\n<li>on or in front of letterboxes,<\/li>\n<li>in front of gates and doors or in their swinging area,<\/li>\n<li>in or in front of driveways,<\/li>\n<li>on public transport platforms and bus platforms<\/li>\n<li>on public bicycle stands<\/li>\n<\/ol>\n<p>If this is not observed, we reserve the right to charge a service fee. The amount of service fees can be found in our <a href=\"https:\/\/www.vagrad.de\/en\/#tariffs\">price list<\/a>.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-541\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-541\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How many kg can I transport with the VAG_LastenRad?<\/h6><div id=\"faq-panel-25-rent-park-and-return-541\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-541\"><p>The loading surfaces of the VAG_LastenRad may be loaded up to a maximum load of 50 kg. The loading surface of the VAG_eLastenRad may be loaded up to a maximum load of 80 kg.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-539\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-539\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I return my VAG_Rad?<\/h6><div id=\"faq-panel-25-rent-park-and-return-539\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-539\"><p>Park the bike at an official station or within the flex zone and close the frame lock. The bike will be returned automatically. If the station is full, park the bike next to it and close the lock. Check in the app whether the return was successful and inform customer service if this is not the case.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-537\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-537\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Can I park my bike during the rental period?<\/h6><div id=\"faq-panel-25-rent-park-and-return-537\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-537\"><p>Yes, activate the parking mode in the app and then close the lock (note: if you close the lock before the parking mode has been activated, the bike will be returned immediately). The normal rental fees apply when parking. To continue cycling, simply exit parking mode in the app and the lock will open automatically. Therefore, never end parking mode remotely.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-535\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-535\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What happens if I return my bike away from stations or the flex zone? And why do I have to pay a service fee?<\/h6><div id=\"faq-panel-25-rent-park-and-return-535\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-535\"><p>A service fee of at least 20 euros will be charged if a VAG_Rad is returned outside a flex zone or away from an official station. If the bike is returned outside a flex zone, we charge a service fee of at least 20 euros.<br \/>\nIt does not matter whether the bike has already been rented outside the flex zone or away from a station. The service fee of the previous user does not cover the misconduct of the next user.<br \/>\nVAG_LastenR\u00e4der may only be returned to their respective home station. If a VAG_LastenRad is not returned to its official VAG_LastenRad station (also known as the home station), we will charge a service fee of at least \u20ac50.<\/p>\n<\/div><h6 id=\"faq-25-rent-park-and-return-533\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-rent-park-and-return-533\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I report a problem with my loan?<\/h6><div id=\"faq-panel-25-rent-park-and-return-533\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-rent-park-and-return-533\"><p>You can contact our VAG_Rad customer service at any time via the \u201cReport problem\u201d button (for example, via the \u201cHow it works &amp; help\u201d -&gt; \u201cHelp\u201d option in the \u201cVAG_Rad\u201d menu or via the rental history in the app) and report problems with the rental directly.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Tariffs and conditions<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-25-tariffs-and-conditions-557\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-tariffs-and-conditions-557\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How much does the VAG_LastenRad cost and what tariffs are available?<\/h6><div id=\"faq-panel-25-tariffs-and-conditions-557\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-tariffs-and-conditions-557\"><p>For the rental of a VAG_LastenRad, there is an initial fee of \u20ac2.00 and a charge of \u20ac0.10 per completed minute.<br \/>\nIf the rental exceeds 200 minutes, the rental fee is a flat rate of \u20ac20.00 for 24 hours (excluding the initial fee).<br \/>\nVGN subscription customers and holders of a Germany or discount ticket receive 600 free minutes per month after registration and ticket linking, which can be used flexibly. The entry fee remains unaffected by the free minutes. Any free minutes not redeemed expire at the end of the month. If several bikes are rented at the same time, the free minutes are only taken into account for one VAG_Rad. The entry fee of \u20ac 2.00 must be paid for each rental.<\/p>\n<\/div><h6 id=\"faq-25-tariffs-and-conditions-555\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-tariffs-and-conditions-555\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I link my Deutschlandticket to my VAG_Rad customer account?<\/h6><div id=\"faq-panel-25-tariffs-and-conditions-555\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-tariffs-and-conditions-555\"><p>Link your Deutschlandticket subscription by entering your 7-digit customer number under \u201cMy N\u00fcMO\u201d -&gt; \u201cAccount Plus\u201d -&gt; \u201cSubscription\u201d in the menu item \u201cVAG_Rad\u201d. After successful linking, the 600 free minutes per month will be displayed under \u201cVAG_Rad\u201d and credited for use. If the Deutschlandticket is purchased directly via the N\u00fcrnbergMOBIL app, the free minutes are automatically credited under \u201cVAG_Rad\u201d.<\/p>\n<\/div><h6 id=\"faq-25-tariffs-and-conditions-553\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-tariffs-and-conditions-553\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How much does the VAG_Rad cost and what tariffs are available?<\/h6><div id=\"faq-panel-25-tariffs-and-conditions-553\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-tariffs-and-conditions-553\"><p>There is an entry fee of 0.10 euros for borrowing a VAG_Rad. Billing is by the minute. One minute costs 0.10 euros. After 199 minutes, the daily rate of 10 euros is charged.<br \/>\nVGN subscription customers and holders of a Germany or discount ticket receive 600 free minutes per month after registration and ticket linking, which can be used flexibly. The entry fee remains unaffected by the free minutes. Any free minutes not redeemed expire at the end of the month. If several bikes are rented at the same time, the free minutes are only taken into account for one VAG_Rad.<\/p>\n<\/div><h6 id=\"faq-25-tariffs-and-conditions-551\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-tariffs-and-conditions-551\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I link my VGN subscription to my VAG_Rad customer account?<\/h6><div id=\"faq-panel-25-tariffs-and-conditions-551\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-tariffs-and-conditions-551\"><p>VGN season ticket customers are entitled to 600 free minutes per month for VAG_Rad. To access these, link your travelcard to your customer account.<br \/>\nTo do this, log in to the N\u00fcrnbergMOBIL app and link your subscription under \u201cMy N\u00fcMO\u201d -&gt; \u201cAccount Plus\u201d. There you can select the transport company with which you have taken out your travelcard. To make the link, enter your subscription number, your date of birth and the last 5 digits of your IBAN. Alternatively, you can activate yourself under \u201cCompany account\u201d for employer-financed journeys with public transport and or VAG_Rad.<br \/>\nPlease note: When entering your eTicket number, please use the full number including special characters. Also make sure that the IBAN you enter matches the one stored in your season ticket. Also check that the date of birth you have entered is correct. This will help you avoid the most common causes of errors when linking subscriptions.<\/p>\n<\/div><h6 id=\"faq-25-tariffs-and-conditions-549\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-tariffs-and-conditions-549\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>I have free minutes. Why have I still been charged rental fees?<\/h6><div id=\"faq-panel-25-tariffs-and-conditions-549\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-tariffs-and-conditions-549\"><p>Please note that there is an entry fee of 0.10 euros for every VAG_Rad rental.<br \/>\nFree minutes only apply to the first VAG_Rad rental. For each additional VAG_Rad rented at the same time, the regular rental fee of 0.10 euros per minute plus start fee applies.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-25-tariffs-and-conditions-556\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-tariffs-and-conditions-556\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>In which cities can I rent bikes everywhere with my N\u00fcrnbergMOBIL app account?<\/h6><div id=\"faq-panel-25-tariffs-and-conditions-556\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-tariffs-and-conditions-556\"><p>With your N\u00fcrnbergMOBIL app account you can rent VAG_Bikes and VAG_LastenBikes in Nuremberg, F\u00fcrth, Erlangen and Schwabach.<\/p>\n<\/div><h6 id=\"faq-25-tariffs-and-conditions-554\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-tariffs-and-conditions-554\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Why do I have to pay 3 euros via PayPal or my credit card every time I borrow something?<\/h6><div id=\"faq-panel-25-tariffs-and-conditions-554\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-tariffs-and-conditions-554\"><p>The 3 euros are only a temporary reservation made by PayPal\/your credit card provider at the start of your rental. The final charge will only be made at the end of your rental. You will not be charged if you use free minutes. This reservation serves as a safety measure in case you ride beyond the remaining free minutes or park the bike improperly.<\/p>\n<\/div><h6 id=\"faq-25-tariffs-and-conditions-552\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-tariffs-and-conditions-552\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Which company subscriptions are taken into account and receive the 600 free minutes per month?<\/h6><div id=\"faq-panel-25-tariffs-and-conditions-552\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-tariffs-and-conditions-552\"><p>At the moment, we can take into account all company season tickets that are personalized. You can tell from the eTicket whether you have a personalized or non-personalized ticket. If only your employer&#8217;s name is printed on the ticket, please contact the relevant HR department at your company.<\/p>\n<\/div><h6 id=\"faq-25-tariffs-and-conditions-550\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-25-tariffs-and-conditions-550\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Can I use my free minutes for the VAG_Rad even though I am not yet 18 years old?<\/h6><div id=\"faq-panel-25-tariffs-and-conditions-550\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-25-tariffs-and-conditions-550\"><p>No, unfortunately it is not possible to rent the VAG_Rad if you are under 18 years of age. Therefore, you cannot use your free minutes for the VAG_Rad.<\/p>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; full_width=&#8221;stretch_row&#8221;][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - VAG_Rad N\u00fcrnberg<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vagrad.de\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - VAG_Rad N\u00fcrnberg\" \/>\n<meta property=\"og:description\" content=\"[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; 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